Rules are for amateurs; principles are for pros.

After decades of facilitation for senior executives, I’ve found that truly exceptional leaders can answer four distinct questions without a single shred of hesitation or fuzziness. If your leaders are relying on high school techniques in pro-level rooms, they are likely just winging it. Discover the four core disciplines required to build a trusted, self-validating leadership team.

What does a CFO of an education facility, a COO of a childcare business, a Sales Manager at a national utilities company, and a Manufacturing Department Head at an auto-motor company all have in common?

In the mid-naughties, I found myself somehow working as a floor manager in a high-end-big-box Salon Spa for Aveda (the American natural ingredients salon brand) in Covent Garden, London. It housed over 80 staff from more than 20 countries spanning three floors offering spa, salon, and education services. It was (and still is) a global centre of excellence.