Leading Momentum
Practical tips for leaders to generate momentum
Last week I released a new program called Leading Momentum. Something that a lot of people had talked to me about. With things feeling lethargic, sluggish, and slow moving there seemed to be a need for learning about momentum...
Interactions Beat Transactions
The Value Of Maximising Interaction Opportunity
Throughout my career as a Health Therapist and then in the Retail Industry, the key metrics all revolved around Transactions. Usually looking at how many Transactions, the average spend per Transaction, the number of units brought per Transaction, and so on. These would tell us how many people were buying from us and how much they spent during their visits. This was helpful to guide us to where we could improve our marketing and customer experience. As leaders, daily and weekly decisions are based on these tangible metrics which become a part of the vernacular. Every industry has their version of this.
The Cost of Ignoring Bad or No Process
Unnecessary Cost Centre's Are Missed Opportunities For Cohesion
It has been super irritating... Every time I write notes I take a photo of them on my phone and upload it to my Evernote for filing. But, the process hasn't been working lately. If it does work, it doesn't sync with my other devices. My initial response was to try a few work around's - take the photo inside Evernote, or share the photo through the Photo App into Evernote, or to pile up my notes and put my head in the sand (that didn't work well at all by the way...)
The Equation Needs Direction
Doing Lots But Not Getting Anywhere - A Sign That One Element Is Missing
When I quit my corporate job in 2013, I was clear on what I wanted to do - to be a full time Educator. To facilitate, author, and speak on High Performance Topics. I had management experience, corporate experience, and a huge sack full of random knowledge and experience that comes from working and living all over the world in many different industries. But, I didn't have a name, a business, or any clients. I had to start from scratch. This is the definition of having zero momentum.
Are Our Teams Too Busy Being Fancy?
Basics Are Undermining Our Performance
I arrive early before going on stage to present a talk on High Performance at a National Conference for the number one brand (in their category). This is a room full of high achievers. The constant talk over coffee amongst the troops has been about how they will continue to maintain market share. In such situations I like to chit chat with the attendees before my slot and ask about their day, their year so far, and what is generally happening in their world.
Raising Accountability
How keeping people accountable is different from breeding an accountability culture
I feel strongly that leaders are required to balance two key responsibilities: Performance and Care. It is a precarious balance to find and maintain as one can outweigh the other, or they can feel like adversaries resulting in confusion, mixed messaging, and possible micro-management. None of these set a good base for accountability and harmonious working relationships.
Managing Through Stagnation
Standing Still Creates Nothing But More Friction
For years, I have been asking under performing front line staff "what is your definition of fun?".
I often get blank looks. It is a starting point to discuss how checking social media all day is not fun. Procrastination, politics, gossip, and generally 'having a laugh' at the expense of 'getting shit done' may all provide short term highs, but there is an underlying edginess that comes with it.
What Transactional Business Looks Like
The Costs Are Multiple And Painful When Operating Transactionally
Like many, I have been buying up all sorts of tech toys recently. The home office has gone through some upgrades and the ques outside of the computer store I visited a few days ago, show I am not the only one.
Keeping Everyone Unhappy
Trying To Keep The Peace Is The Quickest Way To Misery
I have no idea how I got to this point. All I was trying to do was be polite. Do the right thing by everyone. And have a positive supportive environment for everyone to work in. But, instead, it seems like everyone is stabbing everyone else in the back and everyone thinks it's my fault.
The Fragility of Isolation
Good work done inconsistently masks weak and unstable performance
You know that feeling when things are just happening for you. Things are coming easy. And you feel light as a feather. That thing I've mentioned before about ‘being in the zone’. Its one of the best feelings on the planet. I get this sometime when I’m playing golf. Occasionally, the club hits the ball sweetly. It sounds amazing. It feels brilliant! And the flight of the ball is straight and gentle as it penetrates the air with piercing speed. It is also controlled (the best a hack golfer like myself can hope for), but does not happen often.
Return on Effort (ROE)
The Game We Are Really Playing
If you were a professional sporting coach and the volume of training you were putting your athletes through had been maximised, what would you do?
Finding New Rhythms in Crisis
What I learnt from my Dean Waugh crisis
I’m playing a One-Day cricket match on a hot day at Campbelltown Oval for my grade club East Torrens in South Australia. I’m bowling first change in batting-friendly conditions. The batsman is the third Waugh brother - Dean. Apparently, the best batsman of all the brothers (for the sake of the story let’s just say he is 😉).
Invest in Social Capital
A time to go big, not small
Disruption is not fun. It really isn’t. It’s like being Harrison Ford in The Fugitive. One day you’re an award-winning Doctor, next you are running for your life. Looking over your shoulder constantly not knowing if you’ll survive another day.
A great team player
Focused on contribution without fuss
I had the privilege of going to the Women's T20 World Cup Final this week. What a cracker of a night! It was a brilliant showcase of community, sport, and inclusiveness. When it came to the cricket, the Aussies put in an almost faultless performance to swipe the Indian team aside to win the championship.
How Symbols Motivate Us
Artifacts connect us to our work and boost performance
The Maori warriors would use stealth to consolidate their forces and approach their enemy. At night time they would scout and travel the terrain. To guide their forces they would use the leaves of the native Silver Fern. When this leaf is turned upside down the underside of the leaf would reflect the moonlight with its silver-like reflective surface. They would lay the ferns out like bread crumbs for other warriors to follow - the fern represented 'the way forward'. Then when they returned home the last warrior would turn the leaves over so they could not be followed.
Slow under pressure
Promoting safety when it matters means mastery
A lot of our work is repetitive. And, when we become familiar with the scenarios and skills required on a cyclical basis, we may say that we achieved mastery. Malcolm Gladwell says we need to spend 10 000 hours practicing a skill or specialty to create a form of mastery.
The Fundamentals of FLOW
Finding the zone of Productivity
In my study of Rhythm, and how to achieve it from a leadership or team perspective, I have found the concept of flow to be an important cornerstone of this.
What are we doing here?
The confusion none of us enjoy
Last week I had the pleasure of spending the day with a group of leaders in Adelaide. These people are experts in their field and super clever. Over lunch, it was wonderful to hear about their experiences from all over the world. I found it fascinating and enjoyable to work through leadership discussions and challenges with them throughout the day.
No Need To Think
When technical skills take over
This week, the original Wiggles put on a concert to raise money for fire effected communities in Australia. I was a bit old for The Wiggles so my appreciation for them is a little meager, but they are one of the most successful entertainment exports this country has ever had.
The Rhythm Effect: Yoga Case Study
Applying the Rhythm Principals to a new regime
On the 30th of December 2019, I attended my first yoga class. I know it reeks of New Year’s Resolution, but the timing, in this case, was inconsequential. My mentor had recommended this for me to undertake for my physical well being as well as my professional practice.